Privacy Policy

Last updated: April 2026

Castcold LTD (“we”, “us”, “our”) is committed to safeguarding your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our website and services.

1. Data We Collect

We may collect the following categories of personal data:

• Identity Data: full name, title.
• Contact Data: email address, phone number, postal address.
• Technical Data: IP address, browser type, device information, and usage patterns when you visit our site.
• Communication Data: content of messages sent through our consultation form.

2. How We Use Your Data

We use your personal data to:

• Provide and manage our services, including responding to your consultation requests.
• Improve our website and user experience.
• Send occasional product updates and offers, but only with your explicit consent.
• Comply with legal obligations and protect our legal rights.

3. Legal Basis

Our processing is based on one or more of the following: your consent, performance of a contract, legitimate interests (such as improving our products), or compliance with legal obligations.

4. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Consultation requests are typically kept for 24 months after the last interaction.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g., hosting, analytics) who act on our instructions. All partners are bound by strict data processing agreements.

6. International Transfers

Your data is stored on servers located within the European Economic Area. If a transfer outside the EEA becomes necessary, we ensure equivalent protection through standard contractual clauses.

7. Your Rights

Under the UK GDPR, you have the right to: access your data, rectify inaccurate information, request erasure, restrict processing, data portability, and object to direct marketing. To exercise any of these rights, please contact us at the address below.

8. Cookies

Our website uses cookies as described in our Cookie Policy. By continuing to browse, you consent to our use of essential cookies. Non‑essential cookies require your opt‑in.

9. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, firewalls, and access controls.

10. Changes

We may update this policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

11. Contact

If you have any questions or concerns regarding this privacy policy, please write to us at:

Castcold LTD, 35 High Street, Canterbury CT1 2RY, United Kingdom
Email: [email protected]