Privacy Policy

Last updated: 22 July 2026

1. Controller and contact

For personal data collected through this campaign, the operator information supplied for castcold.com identifies tado GmbH, Sapporobogen 6–8, 80637 Munich, Germany, as the controller. The website content contact is Thomas Becket at [email protected] or +44 1227 462981.

2. Data collected

When you submit the enquiry form, we collect your name, email address, telephone number, preferred contact method, heating-system details, current-control information, optional message, privacy acknowledgement and limited technical data needed to transmit and protect the form.

3. Purposes and lawful bases

Data is used to register, route and respond to your requested product enquiry, consider product relevance and communicate possible next steps. The principal lawful basis is taking steps at your request before a possible contract. Legitimate interests may also be used to secure the form, prevent misuse and keep a limited enquiry record. The acknowledgement checkbox is not consent to unrelated marketing.

4. Web3Forms and recipients

The form is transmitted using Web3Forms at app.web3forms.com. Web3Forms processes the submission so it can be delivered to the configured campaign recipient. Information may be shared with an appointed enquiry handler or relevant product, sales or installation contact only as needed to respond. Castcold does not sell personal data.

5. International transfers

Because the operator and service providers may be located outside the UK, personal data may be processed internationally. Where UK data protection law requires it, an applicable adequacy decision, UK International Data Transfer Agreement, UK Addendum or another lawful safeguard should be used.

6. Retention

Unconverted enquiry records are normally retained for no longer than 12 months. A shorter or longer period may apply where necessary for a request, complaint, security issue, legal obligation or resulting customer relationship. Service providers may keep limited logs under their own retention rules.

7. Your rights

Subject to applicable conditions, you may request access, correction, deletion, restriction or portability, object to certain processing, or withdraw consent where consent is relied upon. You may also complain to the UK Information Commissioner’s Office at ico.org.uk or to the relevant EU supervisory authority.

8. Security and required information

Reasonable organisational and technical measures are used, but no internet transmission can be guaranteed completely secure. Required fields are needed to register and respond to the enquiry; without them, the request may not be processed.

9. Contact and changes

Send privacy requests to [email protected] and identify castcold.com. Identity verification may be required. Material changes will be posted on this page with a new update date.