Warranty Information

Last updated: 22 July 2026

Castcold does not issue a product warranty

Castcold is an advertising and lead-generation page. It does not sell the products, take payment, provide installation or independently issue, administer or decide claims under a product warranty.

Confirm the applicable cover

The warranty provider, duration, start date, eligibility, registration requirements, installation conditions, geographic scope, exclusions and remedy must be confirmed in writing with the eventual seller or installer before purchase. Product-page prices and descriptions on Castcold do not create warranty terms.

Installation and records

Check compatibility and follow current tado instructions. Where the work requires it, use a suitably qualified heating professional. Keep the invoice, seller details, serial number and installation or commissioning records. Incorrect installation, modification or use outside instructions may affect cover.

How to seek support

For a product already purchased, contact the seller or installer named on your receipt or use the applicable official tado support route. Do not send returns to the UK registered office shown on this website unless the warranty provider expressly authorises that address in writing.

Statutory rights

A commercial or manufacturer warranty does not replace statutory rights you may have against the seller under applicable UK consumer law.