Terms of Use

Last updated: 22 July 2026

1. Operator and contact

The operator information supplied for this campaign identifies tado GmbH, Sapporobogen 6–8, 80637 Munich, Germany. Website content responsibility and campaign contact are handled by Thomas Becket via [email protected] and +44 1227 462981.

2. Advertising and lead generation

Castcold is an advertising and enquiry page concerning tado smart heating products. It is not an online shop, does not take payment, reserve stock, issue a quotation, arrange finance or create a product or installation contract. Submitting the form is a request for contact only.

3. Product information

Descriptions are general and may change. Compatibility, functions, included components, app or subscription requirements, warranty, price, availability, delivery and installation requirements must be confirmed in the eventual supplier’s or installer’s written information before commitment. Images may be illustrative and may not show the exact product or interface.

4. Energy and cost information

Scheduling, zoning and remote control may help a household identify and avoid unnecessary heating use, but no energy, cost, percentage or payback outcome is guaranteed. Results depend on the building, insulation, heating system, installation, settings, weather, occupancy, behaviour and tariff.

5. Your submission

You must provide accurate information that relates to you or that you are authorised to provide. Submission does not guarantee contact, eligibility, compatibility, stock, installation availability or an offer. Do not include sensitive personal data in the optional message.

6. Installation and safety

Check the current manufacturer instructions and, where appropriate, use a suitably qualified heating professional. Do not alter boiler, electrical, gas or heating equipment solely on the basis of this page.

7. Intellectual property and external links

tado and related product names are trademarks of their respective owners. Their use identifies the products discussed and does not, by itself, establish endorsement of this domain. External websites and documents remain under their owners’ control.

8. Availability and liability

The site may be changed, suspended or unavailable. Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, free preliminary information is provided without a guarantee that it will meet a particular need.

9. Governing law

These terms are governed by the laws applicable to the operator and the visitor’s mandatory consumer protections. If you are a UK consumer, mandatory UK consumer rights and any jurisdiction rights that cannot be excluded remain unaffected.